Reference

Terms & Conditions that Protect Your Account

When you open an account with foxy game, you're entering an agreement that covers your deposits, withdrawals, gameplay, and how we handle your data.

Account ownership and verificationPayment method and withdrawal rulesYour rights and our responsibilitiesHow to contact us if something changes
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foxy game Terms & Conditions that Protect Your Account
REACH US ANYTIME

How to Get Help With Your Account Terms

If you have questions about these terms or need to report a breach, our support team is available 24/7 across multiple channels. We respond to account disputes, payment questions, and term clarifications within one business hour during peak times (08:00–20:00 Jakarta time). For urgent account access issues, live chat is fastest; for formal requests to update your data or close your account, email creates a paper trail we can reference.

Team online

Live Chat

Real-time help with account questions, payment holds, or term clarifications. Available around the clock; responses within minutes during peak hours.

Email Support

Send formal account requests, data deletion queries, or term disputes to [email protected]. We reply within 24 hours with a ticket number.

In-Account Help

Open the Help Centre inside your account lobby to find common term questions, payment guides and withdrawal timelines. Updated daily.

HOW WE PROTECT YOUR DATA

What These Terms Mean for Your Safety

These terms define how we collect, store and use your personal information. When you register, we verify your identity using the phone number and email you provide; this…

Account Verification

We verify your phone and email on signup. This one-time step prevents account takeovers and duplicate registrations from the same…

Payment Security

Your DANA, OVO, GoPay, QRIS or bank details are sent directly to the provider, never stored on our platform.

Session & Device Rules

Your account session expires after 30 minutes of inactivity.

Withdrawal Verification

Every withdrawal request is manually reviewed within 24 hours to confirm it matches your registered payment method.

Data Retention

We keep your account data while you're active, plus 90 days after closure.

Policy Changes

If we update these terms, we email you 14 days in advance.

Common Questions About Your foxy game Account Terms

No. These terms allow only one active account per person, email and payment method. If we detect multiple accounts from the same device or household, we'll merge or close the duplicates. You can use one account from any device — phone, tablet or desktop — but opening a second account violates these terms and may result in suspension.

Using another person's DANA, OVO, GoPay, QRIS or bank account to fund your foxy game account breaks these terms. We verify every deposit against your registered name and ID. Mismatched payments are flagged, your account is held pending review, and funds may be returned to the original payment method owner. Repeated breaches can result in permanent closure.

We verify every withdrawal within 24 hours to confirm it matches your registered payment method. Once verified, funds transfer to your DANA, OVO, GoPay, QRIS or bank account within the timeframe that provider publishes — typically under 2 minutes for digital wallets, and 1–3 business days for bank transfers. The 24-hour verification window is non-negotiable and applies to all players.

No. If we update these terms, you'll receive an email at least 14 days before they take effect. The email will highlight what's changed. If you disagree, you can close your account before the new terms go live without penalty. Continuing to play after the deadline means you've accepted the changes.

After you close your account, we keep your name, email, phone and deposit history for 90 days. Beyond that, account data is archived for 3 years to comply with local law, but is not visible to you or accessible for marketing. Transaction histories cannot be deleted under these terms — they form the legal record of your account activity.

Go to the login page and tap 'Forgot Password'. You'll receive a reset link to your registered email within 2 minutes. Create a new password, then log back in. If you suspect someone accessed your account without permission, contact live chat immediately with your username; our team will review your login history and session activity within one business hour.

Yes. Open your account settings, tap 'Payment Method' or 'Profile', and add or change your details. Updates take effect on your next deposit. For withdrawal requests, we always send funds to the payment method you had registered when you made that deposit — you cannot redirect an existing withdrawal to a new account.

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