Your Common Questions About Legal Terms and Rights
If you close your account, your remaining balance is processed as a withdrawal to your original payment method within 5–10 business days. If the platform closes, all player balances are refunded by our payment partners. Your balance is never used for platform operations.
Yes. Email support with the transaction ID, date and amount. We investigate disputes with your payment partner within 7 days. If the transaction was verified and completed, refunds depend on your bank or DANA, OVO, GoPay operator's dispute window — usually 30–90 days from the transaction date.
Identity verification takes 15–60 minutes during business hours. Once approved, your first withdrawal to DANA, OVO or GoPay processes in 1–3 hours. QRIS withdrawals may take up to 24 hours depending on your bank's clearing time.
We collect your name, date of birth, email, phone and payment details to verify your identity, prevent fraud and comply with payment-rail regulations. We do not sell or share this data with third parties outside our payment and security vendors.
You can update your email and phone in account settings. To change your linked payment method, contact live chat. To close your account permanently, email support with your request. Closure is irreversible; you forfeit any balance and cannot re-register with the same identity.
Access depends on local law where you are located. If you travel or relocate, your account remains active, but deposit and withdrawal options may change based on your current country. Contact support to confirm access in your new location.
Yes. Log in and visit your transaction history page to view all deposits, withdrawals and gameplay activity. You can download a statement in CSV or PDF format. Request an extended audit trail by email if you need records older than 12 months.
