Reference

How We Keep Your Account Safe and Private

Your account information, payment details, and gaming activity stay protected under our privacy practices.

Data encrypted end-to-endDANA, OVO, GoPay, QRIS secureNo third-party sellingYou control your settings
foxy game How We Keep Your Account Safe and Private
GET IN TOUCH

How to Request or Change Your Data

Team online

Email Support

Send your data-access or privacy request to our team at [email protected]. We respond within 24 hours on business days. Include your account username and the specific information you're requesting or changes you want to make.

Live Chat

Open the live chat window in the lobby (bottom right on desktop, menu on mobile) to speak with our privacy team. Available 09:00–22:00 WIB daily. Ask about data download, deletion requests, or profile updates without delay.

Account Settings

Log into your account, go to Settings > Privacy & Data to view what we store, update your contact information, manage cookie preferences, or opt out of marketing emails. Changes take effect immediately.

DATA SECURITY PRACTICES

How We Handle and Protect Your Information

Encryption & Storage

All personal data is encrypted with TLS 1.3 and stored on isolated, backed-up servers.

Session Security

Your login session expires after 30 minutes of inactivity. Two-factor authentication (OTP via SMS) is available in Settings to add…

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the site.

Data Retention

Account data is kept for as long as your account is active.

Third-Party Access

We only share your data with payment processors (DANA, OVO, GoPay, QRIS), identity-verification partners, and support tools — never with…

Your Rights

You have the right to access, correct, or request deletion of your personal data, depends on local law.

Privacy Policy FAQ

When you close your account, we archive your personal data for three years to comply with local regulations, then securely delete it. Your gameplay history and withdrawal records may be retained longer where law requires. You can request immediate deletion of certain data by contacting [email protected].

No. Your password is hashed (converted to a code we cannot reverse) and stored separately. We never see your DANA, OVO, GoPay or QRIS login details — only payment processors handle those. We store only a reference number for each successful transaction, not your account credentials.

We never sell or rent your personal data to advertisers, brokers, or third-party marketers. We share data only with our payment partners and support vendors, all of whom are contractually bound to protect your information. You can opt out of marketing emails anytime in Settings.

Deposit and withdrawal records are retained for up to seven years to meet regulatory and tax requirements in Indonesia. You can download your transaction history anytime from Account > Statements. Records are encrypted and stored on secure, backed-up servers with limited access.

Change your password immediately and enable two-factor authentication in Settings > Security. Then contact our support team at [email protected] or via live chat (09:00–22:00 WIB). We will audit your account activity, freeze suspicious transactions, and guide you through recovery steps.

Yes. Log into your account, go to Settings > Privacy & Data > Download My Data. We'll prepare a file with all stored information — profile details, transaction history, messages — and email it to you within 24 hours. This file is encrypted for security.

We use session cookies (to log you in), analytics cookies (to improve the site), and optional marketing cookies (where you consent). You can disable non-essential cookies in Settings > Privacy & Data. Disabling session cookies will log you out; disabling analytics cookies is safe and won't affect gameplay.